Next Refill
Feb 26, 2026
Lya Patient Hub
Refill Concierge
Proactive refill orchestration, shipment milestones, and cold-chain assurance
Refill Window
Ready to process
Estimated Delivery
Feb 28, 2026
Cold-Chain
Validated
Shipment Milestones
| Step | Status | Timestamp |
|---|---|---|
| Refill eligibility check | Complete | Feb 22, 2026, 4:10 PM |
| Benefit re-verification | Complete | Feb 22, 2026, 5:05 PM |
| Pharmacy fulfillment | In progress | Feb 23, 2026, 3:30 PM |
| Courier handoff | Pending | — |
Potential Blockers
- Copay assistance balance low: Auto-trigger grant review 7 days before ship
- Address mismatch risk: Prompt address verification before label creation
GenAI Refill Support
- Forecasts refill risk using missed-dose and shipment patterns
- Recommends best reminder window based on patient behavior
- Auto-summarizes shipment updates into one patient message